Whilst we make every effort to ensure that our brochure and website are accurate, regrettably errors do occur, so please check the price and all other details of your holiday when you receive your receipt. Due to circumstances, some attraction visits ,hotel facilities, dining options and entertainment may be unavailable and cannot be guaranteed.
A surcharge may need to be applied should the following costs increase: Fuel, insurance, ferry/channel tunnel, European VAT, adverse fluctuations in currency exchange rates or any Government levy on package holidays/transport. Where possible we will make every effort to absorb such costs but there may be occasions where a surcharge will need to be made. Where this results in an increase of more than 10% in the price of your holiday you have the right to cancel the holiday and receive a full refund less the non-refundable deposit. There will not be any surcharges applied within 30 days of departure.
Brochure & Website accuracy
If you cancel a holiday once a deposit has been paid we will retain your deposit, and apply cancellation charges as shown below.
Prior to 49 days before departure
Deposit only
40-48 days before departure
30% of holiday cost
31-39 days before departure
45% of holiday cost
22-30 days before departure
60% of holiday cost
0 to 21 days before departure
100% of holiday cost
All tours are subject to having minimum passenger numbers, and as we have seen, forces beyond our control. In the unlikely event that we have to cancel your holiday, we will refund any monies paid in full.
Cancelation
For all tours we strongly believe that you should have appropriate Travel Insurance in place, and if you are traveling on any of our European holidays it is a condition of travel. You will be asked to provide details of the policy and emergency contact numbers.
Your travel insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.
The UK has now left the European Union and if you are planning to tavel to the EU, Switzerland, Norway, Iceland or Liechtenstein the requiremnets will change from 1 January 2021. You should buy travel insurance with healthcare cover before you go on holiday and it is particularly important to get travel insurance with the right cover if you have a pre-existing medical condition. Full details can be found on the Government website at:-
https://www.gov.uk/visit-europe-1-january-2021
EHIC cards
Your EHIC card will remain valid unitl it's expiry date, after which you should apply for the new GHIC card, which gives similar benefits. Please use the link below
Holiday Travel Insurance
Financial Protection
Lesmon Travel is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ''The Package Travel, Package Tours Regulations '' all passengers booking with Lesmon Travel are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Lesmon Travel.
This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA. Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.
In the unlikely event of Insolvency of Lesmon Travel please follow the procedures below:
Claims should be submitted in writing within 14 days of the Administration order or the Lesmon Travel being declared insolvent supported by documented evidence quantifying the value of the claim.
Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.
**Policy Period covers bookings made within the dates specified regardless of date of travel**